House Cleaning Frequently Asked Questions (FAQs)

Q: Do I need to provide cleaning supplies?
A: No—our team brings all professional‑grade, eco‑friendly supplies and equipment. We arrive fully prepared so you can relax while we handle everything, from microfiber cloths to HEPA‑filter vacuums.

Q: What’s included in every visit?
A: With every appointment, our team takes care of surface dusting and polishing, vacuuming and mopping all floors, sanitizing bathrooms, wiping down kitchen counters and appliances, removing trash with fresh liners, spot‑cleaning high‑touch areas, and performing a final quality check to ensure every visit meets your complete satisfaction.

Q: What neighborhoods do you serve for House Cleaning Chicago?
A: We proudly serve Chicago and surrounding upscale areas, including West Loop, Gold Coast, River North, Lincoln Park, and Streeterville. If you’re outside these zones, call us to confirm availability.

Q: Can I request same‑day House Cleaning Chicago?
A: Yes—check out our Same Day Cleaning service for urgent turnover or last‑minute cleanings. We’ll do our best to accommodate your schedule and deliver prompt, reliable service.

Q: Do you offer eco‑friendly options Cleaning ?
A: Absolutely. For green cleaning, we use HEPA‑filter vacuums, non‑toxic disinfectants, and plant‑based products. This eco‑friendly approach keeps your home safe for kids and pets.

Q: How long does a House Cleaning appointment take?
A: Duration depends on your home’s size and chosen service. Typically, a standard clean takes 2–3 hours, while a deep clean requires 3–5 hours. We’ll provide an estimated window when you Book Online Now or call for details.

Q: How much does House Cleaning Chicago cost on average?
A: Our pricing starts at $35–$45 per hour for standard cleaning (2‑hour minimum) and $45–$60 per hour for deep cleaning (3‑hour minimum). Move‑in/move‑out cleanings start at $250 for homes up to 1,200 sq ft. Call for a Free Quote to get an exact estimate.

Q: Are your cleaners background‑checked and insured?
A: Yes—every member of our team undergoes thorough background checks, skills training, and is fully insured. This ensures your peace of mind from start to finish.

Q: Can I request the same cleaner for each visit?
A: Certainly. Just let us know your preference when booking, and we’ll assign your favorite maid whenever possible for a personalized, consistent experience.

Q: What payment methods are accepted?
A: We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payments. Additionally, you can pay via ACH bank transfer or cash upon request.

Q: What is your cancellation policy?
A: You can reschedule or cancel free of charge up to 24 hours before your appointment. After that window, a small fee may apply to cover administrative costs.

Q: How do I get started with House Cleaning?
A: Getting started is simple and stress‑free. First, Book Online Now by visiting our scheduler and selecting your preferred date, service type, and any add‑ons you need. Next, you’ll receive an email confirmation with your appointment details and an estimated arrival window. If you’d rather speak to someone directly, Call for a Free Quote at 312-273-9538—we’ll walk you through pricing, answer any questions, and finalize your booking. Finally, on the day of service, our uniformed team arrives fully equipped, ready to deliver the thorough, professional clean you expect from Chicago Top Maids.